Frequently Asked Questions

Find solutions to frequently asked questions on topics ranging from product usage to shipping .

Order & Payment

How do I enter shipping address?

  1. Add products to your cart.
  2. Proceed to checkout.
  3. Fill out the shipping information, including your name, address, city, state/province, ZIP/postal code, country, and phone number.
  4. Review the address for accuracy.
  5. Select a shipping method.
  6. Complete the purchase by providing payment details.

When will my credit card charged?

Your credit card will typically be charged at the time of purchase or shortly after placing your order on an eCommerce website. The specific timing of the charge may vary depending on the policies of the website or the payment processor being used. In some cases, the charge may appear as a pre-authorization or pending transaction on your credit card statement until the payment is fully processed.

How will the charge show up on my credit card?

  1. The charge will appear as a line item on your credit card statement.
  2. It will typically display the name of the company or website from which you made the purchase.
  3. Additional details such as a transaction ID or reference number may be included.
  4. The format and specifics of the charge may vary based on the merchant and payment processor.
  5. Refer to the payment confirmation or receipt provided by the merchant for accurate information.
  6. Contact the merchant’s customer support or your credit card issuer for any inquiries or concerns about a specific charge

Why are you not accepting my card?

  1. Incorrect card details: Double-check that you entered the correct card number, expiration date, CVV code, and billing address.
  2. Insufficient funds: Make sure you have enough available credit or funds to cover the transaction.
  3. Card restrictions: Some cards have limitations on certain types of transactions, such as online or international purchases. Contact your card issuer to inquire about any restrictions.
  4. Card expiration: Verify that your card is still valid and has not expired.

Track & Shipping

What shipping methods are available now?

  • Standard Shipping: This is the most common method, with an average delivery time of 5–7 days. It’s usually the most economical option.
  • Express Shipping: Offers faster delivery, typically within 1–3 days, and comes at a higher cost.
  • Same-Day/Next-Day Delivery: Some services, especially local courier companies and major retailers, offer same-day or next-day shipping for urgent deliveries.

How long will it take to get my package?

  • Usually takes between 5–7 business days, although some regions might take longer.
  • Available in some areas, especially for local deliveries, offering same-day or next-day arrivals.
  • Can take anywhere from 7 days to a few weeks depending on customs and the distance between cities/countries.

Who should I to contact I have any queries?

If you have any queries, you can reach out via email atinfo@shgeshop.comor connect through our contact page atSHGeshop Contact Us

Do I need any account to place an order?

No, you typically do not need an account to place an order on shgeshop websites. However, creating an account can offer benefits like easier tracking of orders, faster checkout, and saving your address for future purchases.